4.8★Changes to your trip
Cancellation Policy
What to expect when a confirmed taxi, tour, stay or activity needs to be cancelled or changed.
Last updated: 1 August 2026
Scope and application
This Cancellation Policy applies to confirmed Travel Taxi bookings for tours, taxis, transfers, stays, activities and related travel services. It must be read with the booking confirmation, quotation, supplier terms, Terms and Conditions and Refund Policy.
Booking-specific cancellation terms stated in your written quote, voucher or confirmation apply to that booking. If those terms differ from this general policy, the booking-specific terms prevail.
How to submit a cancellation request
Send the request through Travel Taxi support channels as soon as possible and include the booking reference, lead traveller name, service date and reason for cancellation. A request is not effective until Travel Taxi acknowledges and confirms it in writing. Do not assume that a message, missed call or request sent to a driver, hotel or third party has cancelled the booking.
The applicable notice period is measured using the time Travel Taxi receives a complete cancellation request, unless the booking-specific terms state a different method. We may request identification or other information before processing a request made by someone other than the named booker.
How cancellation charges are determined
Cancellation charges are calculated against the confirmed booking and may depend on the service type, travel date, time remaining before departure, season, destination, supplier terms, inventory already reserved and costs already paid or committed. Charges can include supplier cancellation fees, non-refundable deposits, hotel retention charges, tickets, permits, activity fees, payment gateway charges and reasonable administrative costs where applicable.
We do not publish a single percentage schedule because cancellation terms vary materially between suppliers and bookings. The applicable charges and non-refundable amounts will be stated in the booking confirmation where known, or confirmed after Travel Taxi receives the cancellation request and checks the supplier terms.
Taxi, transfer and vehicle cancellations
Vehicle bookings may become partly or fully non-refundable once a vehicle or driver is assigned, a driver has been instructed to report, a vehicle has begun repositioning, or a supplier has committed to the route. Route-specific permits, tolls, parking, state-entry charges, waiting, night reporting or other advance costs may also be non-refundable.
A cancellation after the scheduled reporting time, after driver dispatch, after the journey has started, or a no-show at the agreed pickup point may result in no refund. If the traveller changes the pickup, drop, route, passenger count, luggage requirement or reporting time, the request is treated as a change and may require a revised quote or a new booking.
Tours, stays, tickets and activities
Package tours, hotels, activity providers, guides, attraction tickets and permits often have supplier-specific deadlines and may be partly or fully non-refundable after confirmation. Where Travel Taxi has paid or is liable to pay a supplier, that committed amount may be retained even if the traveller does not use the service.
If a supplier offers a date change, travel credit or substitute service instead of a cancellation, Travel Taxi may present that option. Acceptance is subject to availability, supplier approval and any fare difference, service charge or other revised terms.
No-shows and unused services
No refund is ordinarily available for a no-show, late arrival, voluntary early departure, missed pickup, unused night, unused activity, missed connection or any portion of a booking not used by the traveller, unless Travel Taxi confirms otherwise in writing.
Travellers are responsible for allowing sufficient time to reach pickup points, hotels, venues and transport terminals and for carrying required identity or travel documents. A supplier refusal caused by missing documents, conduct, health requirements or late arrival is treated as a cancellation or no-show by the traveller.
Changes or cancellations by Travel Taxi or suppliers
If a confirmed service must be changed or cancelled because of an operational, safety or supplier issue, Travel Taxi will use reasonable efforts to notify the booker and offer an available alternative, reschedule, credit or refund in accordance with the confirmed terms and the circumstances.
Travel conditions may be affected by weather, traffic, road closures, public events, government restrictions, health events, strikes, security conditions or other circumstances beyond reasonable control. In those cases, alternatives and refunds remain subject to the actual supplier charges, services already delivered and the booking-specific terms.
Refunds after cancellation
Where a cancellation creates a refundable balance, the refund is handled under the Refund Policy. Travel Taxi will communicate the cancellation outcome and the available refund or credit after the relevant booking and supplier charges have been reviewed.
This policy does not limit rights that cannot lawfully be excluded. For help with a cancellation, contact Travel Taxi promptly using the support details below.