Privacy Policy

Scope of this policy

This Privacy Policy explains how Travel Taxi collects, uses, stores, shares and protects personal information when you use our website, contact us, submit an enquiry or book travel services through us. It applies to information relating to travellers, bookers, enquiry contacts and website visitors.

This policy does not govern the independent privacy practices of hotels, drivers, activity operators, payment providers, social platforms or other third parties. Please review their notices before providing information directly to them.

Information we collect

• Identity and contact information, such as your name, phone number, email address, postal address and the contact details of the person making or managing a booking.
• Trip and booking information, such as travel dates, pickup and drop locations, itinerary preferences, passenger count, luggage, accommodation needs, activity preferences, special assistance requirements and booking history.
• Traveller information needed for a particular service, such as names, ages, identification details or other documentation where a supplier or applicable law requires it.
• Payment and transaction information necessary to record a payment or resolve a payment issue. Card, UPI and bank payments may be processed by payment providers rather than stored by Travel Taxi.
• Technical and usage information, such as IP address, browser type, device information, pages viewed, referral source, cookies and interactions with our website or communications.

How we use personal information

• Respond to enquiries, prepare quotes, verify trip requirements and communicate with you before, during and after travel.
• Arrange, administer and support confirmed tours, taxi services, stays, transfers and activities.
• Process payments, maintain transaction records, prevent fraud, protect our systems and resolve disputes or complaints.
• Improve website performance, service quality, route planning, customer support and the relevance of our travel information.
• Send operational messages such as quote follow-ups, payment reminders, booking confirmations, itinerary updates, safety information and service changes.
• Send promotional communications where permitted by applicable law and subject to your communication preferences.

Legal grounds and consent

We process personal information where it is necessary to respond to your request, perform or administer a booking, meet legal or accounting obligations, protect legitimate business and security interests, or where you have given consent. Where we rely on consent, you may withdraw it at any time, but this will not affect processing that occurred before withdrawal or processing otherwise permitted by law.

If you provide personal information about another traveller, you confirm that you are authorised to do so and that you have made this policy available to them.

Sharing information

We share only information reasonably required to fulfil your request or booking with relevant drivers, transport operators, hotels, guides, activity hosts, ticketing or permit providers, payment providers and other travel partners. We may also use service providers that help operate our website, communications, security, accounting or customer support.

We do not sell personal information. We may disclose information where required by law, court order, government authority or regulatory requirement, or where reasonably necessary to prevent fraud, protect safety, enforce our terms or protect the rights, property or security of Travel Taxi, travellers and others.

Communications and marketing

Travel Taxi may contact you by phone, email, SMS, WhatsApp or similar channels about an enquiry, quote, booking, payment, itinerary or support request. These operational communications may be necessary to provide the service.

Where permitted, we may also send travel offers, destination updates or other promotional material. You can opt out of promotional communications by following the unsubscribe instructions or contacting us. Opting out does not stop essential messages about an active enquiry, booking or payment.

Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, understand site use, maintain security and improve performance. A cookie is a small text file stored on your device. You can usually control cookies through browser settings, but disabling them may affect some website features.

We may use aggregated or de-identified information for analytics, reporting and service improvement. Where information is aggregated or de-identified, we take reasonable steps not to use it to identify you.

Retention, security and transfers

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including travel support, accounting, tax, dispute resolution, fraud prevention and legal compliance. Retention periods vary according to the nature of the information and the booking or legal requirement involved.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse or disclosure. No website, communication channel or storage system is completely secure, and you should not send sensitive information through an unsecured channel unless we ask for it through an appropriate process. Information may be processed by suppliers or service providers in locations relevant to the booked travel or the services they provide.

Your privacy requests and updates

Subject to applicable law, you may request access to, correction of or deletion of personal information we hold about you, withdraw consent, or ask questions about this policy. We may need to verify your identity and may retain information where required or permitted for legal, accounting, security or dispute-resolution purposes.

Send privacy requests to the contact details below and include enough information for us to identify the relevant enquiry or booking. We may update this policy to reflect changes to our practices, services or legal requirements. The current version and its last-updated date will be published on this page.