Refund Policy

Scope and relationship to cancellation terms

This Refund Policy explains how Travel Taxi assesses and processes refunds for confirmed bookings. It applies together with the booking confirmation, quotation, Cancellation Policy, Terms and Conditions and applicable supplier terms.

A refund is not automatic because a booking is cancelled or changed. Eligibility and amount depend on the confirmed service, cancellation timing, supplier rules, amounts paid and costs already committed. Booking-specific refund terms stated in your confirmation prevail over this general policy where they differ.

When a refund may be available

A refund or credit may be considered where a confirmed booking is cancelled in accordance with the applicable terms, a supplier authorises a refund, a paid service cannot be provided as agreed, or Travel Taxi otherwise confirms a refund in writing.

Refunds are assessed only after the booking details, payments received, services already supplied and supplier charges have been reviewed. A request, complaint, cancellation message or verbal discussion is not approval of a refund.

Amounts that may be deducted or retained

• Non-refundable deposits, hotel retention charges, ticket and permit costs, activity fees, supplier cancellation charges, payment gateway charges and other costs already paid or irrevocably committed for the booking.
• Vehicle, driver, guide, hotel or activity costs incurred because the service was assigned, reported for duty, dispatched, delivered in part or made unavailable to other customers.
• Charges arising from a traveller-requested change, including fare differences, revised taxes, route changes, waiting, additional distance, extra nights, damage, cleaning, tolls, parking or local charges where applicable.
• Amounts relating to a no-show, late arrival, unused service, voluntary early departure, missing documentation or refusal of service caused by traveller conduct or non-compliance.

Refund request and review process

Contact Travel Taxi through the support channels below with the booking reference, lead traveller name, payment details, requested refund amount and a clear description of the issue. For a service complaint, provide supporting material reasonably available to you, such as photographs, receipts, messages or supplier records.

We will review the booking terms, payment records, operational records and relevant supplier terms. We may need time to obtain a final supplier response or reconciliation before confirming the refundable amount. Travel Taxi may request further information where it is reasonably needed to assess the request.

Method and timing of payment

Approved refunds are normally returned to the original payment method or account from which Travel Taxi received the payment, where practicable and legally permitted. We may require verification before issuing a refund or use another lawful method where the original method is unavailable.

Processing begins after approval and any required supplier reconciliation. Actual receipt of funds depends on the bank, card issuer, UPI provider, payment gateway or other payment institution and is outside Travel Taxi control. We will communicate the approved amount and processing status; no specific bank-clearing timeframe is guaranteed unless stated in writing.

Credits, alternatives and partial refunds

Where permitted by the supplier or confirmed booking terms, Travel Taxi may offer a rescheduled date, alternative service, credit or partial refund. A credit is subject to the terms, validity period, availability and price conditions communicated when it is issued, and is not transferable or redeemable for cash unless we state otherwise in writing.

Acceptance of a credit or alternative does not remove any rights that cannot lawfully be waived, but it may settle the specific refund request to the extent clearly communicated and accepted.

Service issues during travel

If a material problem arises during a confirmed service, contact Travel Taxi as soon as reasonably possible. Prompt notice gives us the opportunity to verify the issue and coordinate a remedy with the relevant supplier. Continuing with a service without reporting the issue may limit the practical remedies available.

Any goodwill payment, credit or refund is discretionary unless required by the confirmed terms or applicable law. It is assessed on the circumstances, services delivered, evidence available and the applicable supplier terms.

Disputes and policy updates

If you disagree with a refund decision, reply to the written decision with your booking reference and the information you believe should be reconsidered. We will review relevant additional information where appropriate.

This policy does not exclude rights that cannot lawfully be excluded. Travel Taxi may update this policy to reflect changes to services, supplier arrangements or legal requirements; the version published at the time of the relevant booking applies unless the booking confirmation states otherwise.